STANDARD BOOKING CONDITIONS
a. When the following words with capital letters are used in these Terms, this is what they will mean:
i. Confirmed Booking: a Booking that has been accepted under clause 2d
ii. Event Outside Our Control: is defined in clause 8b.
iii. Major Change: a change to the Services which changes the Services Commencement Date by more than 24 hours or deletes a substantial part of the itinerary
iv. Services: the services that We are providing to You as set out in the Booking
v. Services Commencement Date: the date from which We provide the Services to You
vi. Terms: the terms and conditions set out in this document
vii. You: the customer making the Booking with Us
viii. We/Our/Us: See Britain Ltd, a company registered in England and Wales with the registered company number 10518496
b. When We use the words “writing” or “written” in these Terms, this will include e-mail unless We say otherwise.
2. OUR CONTRACT WITH YOU
a. These are the terms and conditions on which We supply Services to You
b. Please ensure that You read these Terms carefully, and check that the details on the Booing and in these Terms are complete and accurate, before You confirm the Booking. If You think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between You and Us.
c. When You submit the Booking to Us, this does not mean We have accepted Your Booking. Our acceptance of the Booking will take place as described in clause 2d. If We are unable to supply You with the Services, We will inform You of this in writing and We will not process the Booking.
d. These Terms will become binding on You and Us when We issue You with a written acceptance of a Booking which We will also confirm in writing to You, at which point a contract will come into existence between You and Us.
e. If any of these Terms conflict with any terms of the Booking, the Booking will take priority.
f. We shall assign a Booking number to the Confirmed Booking and inform You of it when We confirm the Booking. Please quote the Booking number in all subsequent correspondence with Us relating to the Confirmed Booking.
3. CHANGES TO BOOKING TERMS
a. We may revise these Terms from time to time if there are changes in relevant laws and regulatory requirements;
b. We may, without notice to the traveller, alter or substitute any route, method of carriage, carrier or accommodation or reservation without any liability whatsoever, provided that We give Our reasons for doing so and that such alterations shall neither increase the charge payable by You nor be of a lower standard than We have contracted to provide to You.
c. In the event of a Major Change of Itinerary being required, You will be informed of such a change as soon as is reasonable and practicable and offered:
i. A cancellation and full refund
ii. Transfer to another tour
iii. A choice to accept the changes made
d. Please refer to clause 9 which provides information on your cancellation rights where a Major Change takes place.
e. If We have to revise these Terms under clause 3a We will give You notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 9. Cancellation charges may apply as per clause 9b.
f. You may make a change to a Confirmed Booking for Services by contacting Us. Where this means a change in the total price of the Services, We will notify You of the amended price in writing. Changes to a confirmed Booking cannot be made less than 30 days from the Services Commencement Date. Please also note cancellation charges that may apply as per clause 9b.
g. If You wish to cancel a Confirmed Booking before it has been fulfilled, please see Your right to do so in clause 9. Cancellation charged may apply.
4. PROVIDING SERVICES
a. We will supply the Services to You from the Services Commencement Date until the estimated date set out in the Booking.
b. We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control. See clause 8 for our responsibilities when an Event Outside Our Control happens.
c. We will need certain information from You that is necessary for Us to provide the Services, for example, suitable travel insurance and information regarding Your health. We will contact You in writing about this. If You do not, after being asked by Us to provide Us with this information, or You provide Us with incomplete or incorrect information, We may make an additional charge of a reasonable sum to cover any work that is required, or We may suspend the Services by giving You written notice. We will not be liable for any delay or non-performance where You have not provided this information to Us after We have asked. If We suspend the Services under this clause 4c You do not have to pay for the Services while they are suspended, but this does not affect Your obligation to pay for any invoices We have already sent You.
d. We may have to suspend the Services if We have to deal with technical problems, or to make improvements agreed between You and Us in writing to the Services. We will contact You to let You know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the Services while they are suspended under this clause 4d, but this does not affect Your obligation to pay for any invoices We have already sent You.
e. If You do not pay Us for the Services when You are supposed to as set out in clause 6c, We may suspend the Services with immediate effect until You have paid Us the outstanding amounts (except where You dispute an invoice under clause 6f). We will contact You to tell You this. This does not affect Our right to charge You interest under clause 6e.
f. We will carry out the Services with reasonable care and skill. If you do not feel that we have done so, please see your right to raise a complaint under clause 5.
5. IF THERE IS A PROBLEM WITH THE SERVICES
a. In the unlikely event that there is any defect with the Services:
i. Please contact Us and tell us as soon as reasonably possible; and
ii. Please give Us a reasonable opportunity to repair or fix any defect.
b. As a consumer, You have legal rights in relation to Services not carried out with reasonable skills and care. Advice about Your UK legal rights is available from Your trading standards office. Nothing in these Terms will affect these legal rights.
6. PRICE AND PAYMENT
a. The price of the Services will be set out in the Booking.
b. These prices include VAT where applicable. If the rate of VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that You, pay, unless You have already paid for the Services in full before the change in the rate of VAT takes effect.
c. We will ask You to make an advance deposit payment of 50% of the price of the tour. The remaining balance will be paid at least 8 weeks prior to your arrival date. In addition to the deposit, full or part payment of certain elements of your holiday may be required at the time of booking.
d. The deposit and all such additional payments are non-refundable except as set out in clause 9c.
e. If You do not make payment due to Us by the due date for payment, We reserve the right to cancel the tour, or charge interest to You on the overdue amount at a rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay Us interest together with any overdue amount.
f. However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You received an invoice that You dispute it, clause 6e will not apply for the period of the dispute.
7. OUR LIABILITY TO YOU
a. If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by You and Us at the time We entered into this contract.
b. We do not exclude or limit in any way Our liability for:
i. Death or personal injury caused by Our negligence
ii. Fraud or fraudulent misrepresentation;
iii. Breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
iv. Breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples) and;
v. Defective products under the Consumer Protection Act 1987.
c. We do not accept any liability for the services or facilities that are provided by any contractors that we may use from time to time as part of the Services.
8. EVENTS OUTSIDE OUR CONTROL
a. We will not be liable or responsible for any failure to perform, additional expenses, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. We will make every effort to provide as much assistance to you as possible in these circumstances.
b. An Event Outside our Control means any act or event beyond our reasonable control, including limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat or terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks.
c. If an Event Outside Our Control takes places that affects the performance of our obligations under these Terms:
i. We will contact You as soon as reasonably possible to notify You; and
ii. Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside our Control affects our performance of Services to You, We will resume the Services as soon as reasonably possible after the Event Outside Out Control is over.
d. You may cancel the contract if an Event Outside our Control takes place and You no longer wish Us to provide the Services. Please see you cancellation rights under clause 9.
9. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
a. Where We are affected by an Event Outside Our Control, or if We change these Terms under clause 3a to Your material disadvantage, You may cancel any Confirmed Booking or Services without liability for payment.
b. In the event that You cancel the contract for Services for a reason other than an Event Outside Our Control or where We change these Terms under clause 3a to Your material disadvantage, the following cancellation fees will apply:
i. More than ten weeks prior to the Services Commencement Date – loss of entire Deposits (as defined in the Booking);
ii. 56 to 43 days prior to the Services Commencement Date – 60% of the total Price
iii. 42 to 15 days prior to the Services Commencement Date – 80% of the total Price; and
iv. Less than 15 days prior to the Services Commencement Date – 100% of the total Price.
c. In the Event that you wish to cancel as a result of a Major Change, this must be done so in writing within 14 days of the date that you are informed of the Major Change. Our liability is limited in such circumstances to a full refund of any sums paid by You at the point of cancellation.
10. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
a. We may have to cancel a Confirmed Booking before the Services Commencement Date, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact You if this happens.
b. If We have to cancel a Confirmed Booking under clause 10a and You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.
c. We may cancel the Confirmed Booking at any time with immediate effect by giving You written notice if:
i. You do not pay Us when You are supposed to as set out in clause 6e; or
ii. You break the contract in any other material way and You do not correct or fix the situation within 14 days of Us asking You to in writing.
11. INFORMATION ABOUT US AND HOW TO CONTACT US
a. We are a company registered in England and Wales. Our company registration number is 10518496 and our registered office is at Boston House, Boston Road, Henley-on-Thames, Oxfordshire, RG9 1DY
b. If You have any questions or if You have any complaints, please contact Us. You can contact Us by telephoning Our customer service team at +44(0)7903 349 523 or by emailing Us at firstname.lastname@example.org
c. In the event that You wish to complain after the Services have been completed, You should do so within 28 days from the Services completion date.
d. If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing (for example to cancel the contract), You can send this to Us by e-mail, by hand, or by pre-paid post to See Britain Ltd, Boston House, Boston Road, Henley-on-Thames, Oxfordshire, RG9 1DY. We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address You provide Us in the Booking.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
a. We will use the information You provide to Us to:
i. Provide the Services;
ii. Process Your payment for such Services; and
iii. Inform You about similar products or Services that We provide, but You may stop receiving these at any time by contacting Us.
b. You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do
c. We will not give Your personal data to any other third party.
13. OTHER IMPORTANT TERMS
a. We may transfer our rights and obligations under these Terms to another organisation, and We will always notify You in writing if this happens, but this will not affect Your rights or our obligations under these Terms.
b. This contract is between You and Us. No other person shall receive any rights to enforce any of its terms.
c. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
d. If We fail to insist that You perform any of Your obligations under these Terms, or if We do not enforce Our rights against You, or if We delay in doing so, that will not mean that We have waived our rights against You and will not mean that You do not have to comply with those obligations. If We do waive a default by You, We will only do so in writing, and that will not mean that We will automatically waive any later default by You.
e. These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.
f. It’s advisable to take out your Travel Insurance at the time of booking your trip, as cover will commence for predeparture cancellation from the policy issue date. This will therefore provide cover should you have to cancel your trip for an insured reason such as illness or serious accident.
g. We strongly recommend that you and all members of your party are adequately insured providing financial protection against unforeseen circumstances. Cover should include medical expenses and repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal expenses and cancellation. Please ensure your policy covers any activities you have booked to undertake.